Terms & Conditions
Neptune Advertising — a brand of Tapp Brothers LLC | Last updated: April 2026
Introduction
Welcome to Neptune Advertising, operated by Tapp Brothers LLC ("Company," "we," "us," or "our"), a Colorado-based advertising creative agency. By engaging our services, signing a proposal, or making any payment to Neptune Advertising, you ("Client") agree to be bound by these Terms and Conditions. Please read them carefully before proceeding.
These Terms govern all services provided by Neptune Advertising, including but not limited to Meta ad creative production, UGC (user-generated content) video production, static ad creative, and media buying services where applicable.
Services
Neptune Advertising provides advertising creative services to ecommerce brands on a B2B basis. The specific scope, deliverables, timelines, and fees for each engagement will be outlined in a separate Proposal or Statement of Work ("SOW") agreed upon in writing by both parties prior to commencement of work.
We reserve the right to decline, modify, or discontinue any service offering at our discretion. Any changes to an approved SOW must be agreed upon in writing by both parties and may result in additional fees or adjusted timelines.
Payment terms
All fees are outlined in your approved Proposal or SOW. Unless otherwise stated in writing:
Retainer clients are invoiced at the start of each billing period and payment is due within 5 business days.
Project-based engagements require a 50% deposit prior to project kickoff, with the remaining balance due upon delivery of final assets.
Invoices unpaid after 14 days of the due date may incur a late fee of 1.5% per month on the outstanding balance.
Neptune Advertising reserves the right to pause or suspend services on accounts with outstanding unpaid invoices.
All prices are in US Dollars. Client is responsible for any applicable taxes, wire transfer fees, or transaction fees associated with payment.
Refund policy
Due to the nature of creative services, all completed and delivered work is non-refundable. However, we believe in fair dealings and apply the following policy:
Retainer clients: If you cancel with 30 or more days written notice, you will receive a pro-rated refund for any portion of the billing period during which no work was performed or initiated.
Project-based clients: The 50% deposit is non-refundable once work has commenced. If the project is canceled after the deposit but before final delivery, Neptune Advertising will retain a portion proportional to the work completed, and any remaining balance will be returned.
No refunds will be issued for work that has been delivered and approved, or where cancellation is due to Client's failure to provide necessary materials, feedback, or approvals in a timely manner.
Intellectual property & ownership
Upon receipt of full payment for the applicable engagement, Client receives a non-exclusive, royalty-free license to use the final delivered creative assets for their intended advertising purposes.
Full ownership of final delivered assets transfers to the Client upon complete payment.
Neptune Advertising retains ownership of all raw files, source files, unused concepts, drafts, and intermediate work product unless explicitly agreed otherwise in writing.
Neptune Advertising reserves the right to display final delivered work in its portfolio, website, social media, and case studies for marketing and promotional purposes, unless Client requests confidentiality in writing prior to project completion.
Client represents and warrants that all materials, brand assets, and content provided to Neptune Advertising for use in creative production are owned by Client or properly licensed, and do not infringe any third-party intellectual property rights.
Client responsibilities
To ensure timely delivery of services, Client agrees to:
Provide all required brand assets, product information, access credentials, and creative briefs within the timeframe specified in the SOW.
Respond to requests for feedback, approval, or revisions within 5 business days unless otherwise agreed.
Ensure all provided materials comply with applicable laws and platform advertising policies, including Meta's advertising standards.
Neptune Advertising is not responsible for delays caused by Client's failure to meet these responsibilities, and timelines will be adjusted accordingly.
Revisions
The number of revision rounds included in each engagement will be specified in your Proposal or SOW. Revisions requested beyond the agreed scope may be billed at an hourly rate of $150/hr or as otherwise agreed in writing. Revision requests must be submitted in a consolidated, written format — not piecemeal or verbally.
Limitation of liability
Neptune Advertising's total cumulative liability to Client for any claims arising out of or related to these Terms or any services provided shall not exceed the total fees paid by Client to Neptune Advertising in the 3 months immediately preceding the claim.
Neptune Advertising shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to lost profits, lost revenue, lost data, or loss of business opportunity, even if Neptune Advertising has been advised of the possibility of such damages.
Neptune Advertising does not guarantee specific advertising results, return on ad spend (ROAS), click-through rates, conversions, or any other performance metrics. Creative output is subjective and results depend on factors outside our control, including Client's ad account performance, audience targeting, budget, and platform algorithms.
Confidentiality
Both parties agree to keep confidential any proprietary business information, trade secrets, or non-public financial data shared during the course of the engagement. This obligation survives the termination of any agreement between the parties. Neptune Advertising will not disclose Client's confidential information to third parties except as required to perform the services or as required by law.
Term & termination
These Terms remain in effect for the duration of any active engagement between the parties. Either party may terminate an ongoing engagement with 30 days written notice. Neptune Advertising reserves the right to terminate immediately and without notice in cases of non-payment, Client misconduct, or breach of these Terms. Upon termination, Client is responsible for payment of all fees for work completed or in progress up to the termination date.
Independent contractor
Neptune Advertising operates as an independent contractor. Nothing in these Terms shall be construed to create an employment relationship, partnership, joint venture, or agency relationship between Neptune Advertising and Client.
Governing law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of Colorado, and both parties consent to personal jurisdiction in that venue.
Modifications
Neptune Advertising reserves the right to update these Terms at any time. Updated Terms will be posted to our website with a revised "last updated" date. Continued use of our services following any such update constitutes acceptance of the revised Terms.
Contact
For questions regarding these Terms, please contact us at:
Neptune Advertising / Tapp Brothers LLC
Colorado, United States
[start@neptuneads.io]
